Guarantees & Warranty

In addition to our money back guarantee scheme, all our products are supplied with a minimum of one year's warranty. If your goods develop a fault within the warranty period, we will quickly repair or replace the item for you, and if we are unable to do this we will offer you a refund.

To arrange the return of faulty goods, please call our customer services team on +44 (0) 843 155 0800 (Ireland: 0766 805 243). View All Information

Extended Warranties

The Gear4music extended warranty scheme provides an enhanced service, and is designed to offer a higher level of protection than our standard warranty or free warranties offered by other retailers and manufacturers.

The highlights of the Gear4music enhanced warranty service are:

  • Warranty is extended for up to 5 years from the date of delivery
  • Collection and delivery costs are included for the first two years (UK)
  • Warranty is transferable if the item is re-sold
  • Loan equipment will be provided if the product isn't repaired within 30 days
  • Replacement equipment will be provided if the product isn't repaired within 60 days
  • If it has not been used, the policy can be cancelled within 30 days, and at any time after that for a pro-rata discount
  • Claim 50% cash back on the cost of the warranty after 5 years if the policy has not been used!

  • This enhanced warranty is in addition to the standard Gear4music and manufacturer warranty policies, and the Gear4music terms and conditions of trade. No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013.

    Full details of our extended warranty scheme can be read here.

    Collection & Return Costs

    Standard Warranty:

    If goods become defective within the first six months of your ownership, we will collect the goods and deliver them back to you free of charge.

    If you have an item that becomes faulty within the first 30 days of your ownership we will collect the items from an address you specify.

    If you have an item that becomes faulty after the first 30 days but within the first six months of your ownership:

    For items under 20 kg (e.g. electric guitars, violins, MIDI keyboards etc…):
    We can collect your item from a DPD Pickup Shop – search for your most convenient pickup location here. Alternatively, we can also collect from an address you specify for a 5.00 pounds collection charge.

    For items over 20 kg (e.g. drum kits, double basses etc…):
    We can collect your item from an address you specify.

    After six months of ownership we will make a charge to cover our costs of collecting and returning the goods back to you. This applies to both UK and international orders.


    UK Extended Warranties:

    If goods become defective within the first two years of your ownership we will collect the goods and deliver them back to you free of charge.

    If you have an item that becomes faulty within the first 60 days of your ownership we will collect the items from an address you specify.

    If you have an item that becomes faulty after the first 60 days but within the first six months of your ownership:

    For items under 20 kg (e.g. electric guitars, violins, MIDI keyboards etc…):
    We can collect your item from a DPD Pickup Shop – search for your most convenient pickup location here. Alternatively, we can also collect from an address you specify for a 5.00 pounds collection charge.

    For items over 20 kg (e.g. drum kits, double basses etc…):
    We can collect your item from an address you specify.

    After two years of ownership we will make a small charge to cover our direct costs of collecting and returning the goods back to you.



    International Extended Warranties:
    For orders delivered outside of the UK, the extended warranty terms may vary depending on the country between one and two years, and this will be clearly stated. If goods become defective within the first one or two years of your ownership we will collect the goods and deliver them back to you free of charge. After one or two years of ownership we will make a small charge to cover our direct costs of collecting and returning the goods back to you.

    Outlying Areas

    For customers in some outlying areas of the UK (e.g. Isle of Man), the price of the Extended Warranty may be marginally higher, due to the potential for higher collection and re-delivery transport costs. You will be able to see this price when you enter your address details during checkout.



    Repair Timescales

    If you return an item to us for repair, we will repair it as quickly as possible. If we are unable to repair your product within 60 days, then we will send you a replacement product.

    Please Note:

    All of our warranty policies exclude items that have become defective due to misuse, accidental damage or any reason other than manufacture fault. If an item is found to be without fault on its return to Gear4music, and is outside of any applicable money back guarantee period, then we will return the item to you for a small charge. We also recommend that you insure your goods.